Privacy Policy

Last updated: October 30, 2025

This policy explains what personal information The Point Resort Lembongan collects, how we use it, and your rights in relation to it. We are committed to keeping your data safe and using it only to provide and improve your stay experience.

1. Who We Are

The Point Resort Lembongan is a boutique resort located at Mushroom Bay, Nusa Lembongan, Bali, Indonesia. This website (thepointlembongan.com) is our official direct booking and information channel.

For privacy enquiries, contact us at info@thepointlembongan.com.

2. Information We Collect

Information you provide directly:

Name, email address, and message when you use our contact form or chat widget.
Reservation details (arrival/departure dates, room type, number of guests) when you book via the booking modal on our site, which is powered by booknbali.com.
Phone number and message content if you reach us via WhatsApp.

Information collected automatically:

Basic browser and device data (browser type, operating system, referring page) via server access logs.
Cookies required for the booking widget and chat tool to function correctly.

3. How We Use Your Information

To respond to your enquiries and provide guest support.
To facilitate your reservation through our booking partner.
To send booking confirmations and pre-arrival information.
To improve our website and services.
To comply with applicable legal obligations.

We do not use your information for automated decision-making or profiling, and we do not send unsolicited marketing emails.

4. Third-Party Services

Our website relies on the following third parties, each with their own privacy practices:

booknbali.com — handles reservation processing and payment. Please review their privacy policy when making a booking.
hotelconnectfree.com — powers our on-site chat widget and receives messages you send through it.
WhatsApp (Meta) — if you choose to contact us via WhatsApp, your messages are subject to Meta's privacy policy.

We do not sell, rent, or trade your personal information to any other third parties.

5. Cookies

We use only the cookies necessary for the booking embed and chat widget to work. We do not use advertising or cross-site tracking cookies. You can disable cookies in your browser settings, though this may affect some functionality of the booking tool.

6. Data Retention

Contact form messages are retained for as long as necessary to resolve your enquiry. Booking data is retained for the period required by applicable accounting and hospitality regulations. You may request deletion of your data at any time by emailing us.

7. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data.
Object to or restrict certain uses of your data.

To exercise any of these rights, email info@thepointlembongan.com. We will respond within 30 days.

8. Security

We take reasonable technical and organisational measures to protect your personal data. However, no internet transmission is completely secure, and we cannot guarantee the absolute security of data sent to us electronically.

9. Children

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

11. Contact

The Point Resort Lembongan
Mushroom Bay, Nusa Lembongan, Bali, Indonesia
info@thepointlembongan.com
WhatsApp: +1 447-224-2524